Communication
We are truly dedicated
to delivering a professional, ethical service
based on respect and communication at all
times.
Our clients receive a report every month and
are updated regularly on each individual debt.
This is done via person, phone, post, fax,
email or text as per our clients’ requirements
and preferences.
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We listen before we collect
Each debt placed with us
is treated separately and has a collection strategy
created specifically based on its individual merits.
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We do not ‘chase’ debt, we collect
debt
We are aware that our clients’
have taken all steps possible to recover payment
from the debtor before handing the debt to a collector,
and understand that repayment is required in a
timely, no nonsense fashion.
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We charge commission on a performance basis
We only charge commission
on monies collected. This enables you to utilize
our service at no risk. No collection –
No Commission.
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Preliminary collection predictions
If our investigations show
your debt is highly unlikely to be successfully
collected we will advise you.
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No waiting until the following month for payments
received
When we receive payment
of your debt, we send it on to you (minus any
commissions if applicable) on the Friday of the
week following payment.
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Credit management advice
We encourage our customers
to do credit checks before giving credit.
We also give free advice to our clients on credit
documentation to enable: |
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recording
of pertinent information to increase the success
rate of debt collection |
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the
ability to legally pass all collection costs on
to their debtors |
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security
filing on the PPSR for priority repayment from
liquidated companies |
Professionalism
We are mindful that any
recovery action requested by our clients reflects
directly upon them. We always act professionally
and in a manner that protects the integrity and
reputations of the companies we represent in the
undertaking of our credit management role.
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